Frequently Asked Questions
Appointments
Q. Do I need a referral from a doctor to visit Migynae?
A. It is not essential but highly recommended. You will not be able to receive a rebate from Medicare unless you have a referral. Also, our doctors like to be provided with your medical history and test results in order to properly prepare for your visit.
Q. How long will my appointment be?
A. A new patient appointment is scheduled for 30 mins, and a review appointment is scheduled for 15 mins.
Q. How long after completing my sms registration, will I be offered an appointment?
A. We aim to offer you an appointment within 7 days. As our doctors are the ones to read and triage the referrals, this can take a little longer.
Q. Can I be put on a waiting list for an earlier appointment?
A. Yes
Q. Can I see any doctor at Migynae?
A. Yes, although bear in mind that the triaging doctor will schedule you with the most appropriate clinician for your condition and within the most appropriate time frame. You can certainly always wait to see your chosen clinician.
Q. My appointment is not with the doctor in my referral do I need to get a new referral?
A. No. Any referral that comes to Migynae can be used for any of our Gynaecologists.
Q. What if my condition is urgent, will I be seen urgently?
A. Yes. Migynae always keeps urgent appointments for urgent conditions.
Q. Are there long waiting lists for surgery?
A. No, most of our doctors have several lists at a number of private hospitals. Getting you on a list is much quicker than getting your first appointment.
Q. Are review appointments hard to get?
A. No, once you are a patient of our practice, you will always be reviewed when you need to be.
Q. I have been advised that I am eligible to enter the Migynae Endometriosis Service. Do I have to accept?
A. If you wish to be seen by Migynae for endometriosis, this is the care pathway. With our expertise in endometriosis, we understand how complex the condition is and want to offer the optimal care and services in the pursuit of successful treatment.
Clinic
Q. Can I get a copy of any results or letters about me on the Migynae system?
A. You can certainly have copies of any results and letters requested/written by a Migynae clinician. Any letters or results you want copies of that were requested/written by outside clinicians will have to be directed to their office.
Q. Can I have a Mirena/Kyleena/IUD inserted on the day?
A. It can be arranged but you will need to have had swabs taken by your GP prior, to ensure there is no underlying infection before insertion.
Q. Can I have an Implanon removed?
A. Yes, but most GPs will do this for you.
Q. I have lost my script / request form / other, what do I do?
A. You can request a new one be written by your doctor but it won’t be immediate as it requires the doctor to write it when they are onsite. There is a cost for this request.
Q. Can I request repeat prescriptions from my Migynae doctor?
A. Not ordinarily. Your Gynaecologist will write to your referrer/GP with the name and dosage of the medication they prescribe. It is the GPs responsibility to supply ongoing repeats. Think of your GP as the “gate keeper” of all your medications and as such, is the most appropriate person to seek repeat prescriptions from.
Q. What is the current rebate from Medicare?
A. This rebate alters every year but is currently sitting at approximately $80 for a first appointment and approximately $40 for a review appointment. If you have reached your Medicare Safety Net, you will receive more.
Q. Will my Private Health Insurance cover the cost of my consultation?
A. No, Private Health insurance only covers in hospital consults and procedures.
Q. If I am referred to a Public Hospital, will my Migynae doctor take care of me?
A. No, once you are in the hands of the Public Health Service, they become the responsible body. In effect, your welfare has been transferred from Migynae to the hospital you are referred to.
Q. I have some symptoms after my clinic procedure. What should I do?
A. You will have been provided with information sheets describing what to look out for post procedure. If in doubt, you can ring Migynae on 9500 1828 and select option 4 for the clinical liason.
Surgery
Q. When will I be advised of my fasting and admission times for surgery?
A. Only one to two days prior. You are given an approximate arrival time at the time of booking but an exact time is not issued until closer to the surgery date as lists and patients change all the time.
Q. When will I be released from the hospital after Day Surgery?
A. This is in the hands of the individual hospital and will also depend on your recovery time. It is however, usually about 4 hours post surgery.
Q. Can I get a taxi to pick me up after Day Surgery?
A. No, the hospital requires that you be picked up from the Day Care facility personally and that you are accompanied by a responsible adult who will take you inside you home. Taxi’s will not do this.
Q. Does Migynae claim the surgery rebate on my behalf?
A. No, Migynae forwards a receipt to you after the surgery when the account is paid in full as well as forms to enable your claiming. The patient then makes the claim to their own Private Health Insurance and Medicare.
Q. Will I have any out of pocket expenses for surgery performed by Migynae?
A. Yes, generally you will have an amount to pay your surgeon over and above what your Private Health insurer will pay. This is usually the case with the anaesthetist as well. Many people have an excess on their hospital policy per annum so this might apply to you. Also be aware that in a Private Hospital, radiology and pathology are also privately billed and may or may not be covered by your insurer.
Q. Do I have to get in touch with the anaesthetist or will they contact me?
A. No, not unless you require a quotation prior to committing to surgery. Otherwise, the anaesthetist’s office will contact you to closer to the surgery date to answer any of your questions and to take a deposit for the surgery.
Q. My quotation says that a doctor will be assisting with my operation? How is their fee covered?
A. Most assistants claim the rebate themselves on your behalf and there is no out of pocket for you unless otherwise stated on your quotation.
Q. Can I move my surgery date?
A. Yes. Please speak to your surgeon’s PA and arrange another time. Be mindful that cancellations incur a fee if done less than 7 days prior to the scheduled date. This cancellation fee is in place to discourage late cancellations that result in partially filled theatre lists that someone in need could have used.
Q. Will my Private Health Insurance cover my surgery costs?
A. We strongly advise you to ring your Private Health insurer once you have received the surgery quotation containing the item numbers to be performed. Some insurance policies only cover certain item numbers and many have inclusions and exclusions that you will want to familiarise yourself with in order to fully understand your out of pocket cost. The link below explains the Private health insurance waiting period rules by the Ombudsman’s department.
https://www.ombudsman.gov.au/__data/assets/pdf_file/0017/35612/Waiting-periods-DL-Fyler-Web.pdf
