Terms & Conditions

This document contains information regarding the Practitioner’s billing procedure and your rights and obligations in connection with your treatment by the Practitioner at the Clinic. It is important that you review this document before your first appointment to ensure that you are fully prepared and aware of the Practitioner’s procedures. This document should be read in conjunction with the registration form which discloses the Practitioner’s initial fees together with any surgical packages which are provided to you. If You proceed with your consultation, this document together with all other documents provided to you will comprise the agreement between you and the Practitioner.

1. Your initial appointment at our clinic: prior to your initial consultation and as set out in the accompanying information sheet and registration form, it is critical that you provide the Practitioner with all relevant information at or before your initial consultation so that the Practitioner can provide you with the most complete and comprehensive consultation and treatment. Prior to the consultation, the Clinic, on behalf of the Practitioner, will make efforts to retrieve any omitted information during the appointment however this is dependent on the fulfilment of requests by third parties.

   You agree to provide the Practitioner with the information in a timely manner prior to the initial appointment and warrant that the information is accurate. You acknowledge that the medical advice and conclusions you received are based upon this information and other matters discussed during your consultation. You acknowledge that further consultation(s) may be required in the event that all the required information is not provided at or before your initial consultation and an additional fee will be charged by the Practitioner for any additional consultation(s). To avoid this additional cost and attendance, it is therefore critical that all information is provided at or before your consultation. If you have any queries regarding the information to provide, please contact the Practitioner or the Clinic before your consultation. You also understand that depending on your specific circumstances, upon completion of your initial assessment and consultation by the Practitioner, an additional consultation may also be required if deemed necessary and an additional fee may be charged by the Practitioner in connection with those additional consultations. You will be notified if this is required during your initial consultation.

2. Invoices and billing practices:
   1. Fees and costs:the practitioners at the Clinic charge fixed fees for initial and any subsequent consultations required. These fees are set out at the foot of the accompanying registration form. To the extent possible, practitioners aim to provide you with certainty regarding these fees.

      The fees and costs associated with any procedures or surgery will be disclosed to you separately in a “surgical package” supplied to you prior to your procedure. We are a private clinic and fees charged by the Practitioner operating from the practice are not bulk billed or discounted unless otherwise advised in writing.

   2. Varying fees:the fees (including fees for your initial and any additional consultations together with any fees set out in any subsequent surgical packages) are based on the current understanding of the present circumstances. If this scope changes the Practitioner may review their fees and provide an updated fee schedule where possible. You do however acknowledge that depending on the circumstances, such disclosure may not be possible. The Practitioner adheres to the principles of informed financial consent.
      
      
   3. Additional costs/fees: in addition to the variation of fees for any change in circumstances, the Practitioner may also charge fees for any additional consultations required by the Practitioner at the Clinic if requested by you. You will be informed by the Practitioner prior to the commencement of such additional consultation or attendances of the costs associated. These additional attendances/costs include but are not limited to:
      1. completion of any additional forms/reports not included in the Practitioner’s engagement including completion of third party documents and letters to superannuation funds; and
      2. retrieval of any stored documents held by the Practitioner or the Clinic on behalf of the Practitioner.
   4. Invoicing: Sometimes the Clinic issue invoices on behalf of practitioners in which case the invoices will be sent to you by email to the address specified by you. If you would prefer that you receive such correspondence by mail or fax, please let the Practitioner or the Clinic know immediately.
   5. Medicare refund: Patients with a Medicare number will have their paid consultation invoices automatically submitted to HIC online to facilitate the patient refund
   6. GST: unless otherwise stated, the Practitioner’s fees are exclusive of GST.
      
      
3. Engagement of another specialist or practitioner: the Practitioner may, in the provision of medical services to you, deem it necessary to engage with or liaise with other specialists or medical practitioners.

   The Practitioner will consult with you about the terms of these engagements if and when they believe they become necessary and before incurring any expense.

4. Your obligations: The Practitioner requires you to, and you agree to:
   1. provide full and honest instructions relevant and any material change in your circumstances; and
   2. co-operate and do all that the Practitioner reasonably requests of you in a timely manner. If you fail to comply with any of these conditions, the Practitioner has the option to terminate its arrangements with you.
      
      
5. Privacy of personal information: Each Practitioner is committed to ensuring the privacy and confidentiality of your personal information. The Practitioner must comply with the Privacy Act 1988 (Commonwealth) and the Australian Privacy Principles and any other applicable privacy laws that govern how private sector Health Service Providers handle your personal information (inclusive of Sensitive Information and Health Information). Please review the accompanying privacy policy for more information. The disclosure of personal information is sometimes required and may be disclosed in accordance with the accompanying privacy policy. Other than in the course of providing medical services or as otherwise described in the privacy policy, the Practitioner will not share personal information with any third party without your consent. In most instances the Practitioner will require your consent prior to any disclosure. This includes the disclosure of any personal information regarding a third party (such as your spouse or partner) which you have provided to the Practitioner. This includes for example, the disclosure of fertility results of a spouse or partner who is not the Practitioner’s patient.
   
   
6. Internet communications: Your practitioner may communicate with you electronically. Electronically transmitted information cannot be guaranteed to be secure, error or virus free and it can be adversely affected or unsafe to use.

   The Practitioner will not be liable to you in respect of any loss, damage, error or omission arising from or in connection with the electronic communication of information to you. Please let the Practitioner know if you do not wish to be communicated with by electronic means. As you can appreciate however, the Practitioner will require face to face consultations to discuss your matters and the Practitioner will not undertake phone consultations unless determined necessary by the Practitioner. With respect to the supply of test results, the Practitioner may, through a nurse liaison provided by the Clinic, supply these results electronically if you consent to the same. However, you acknowledge that the Practitioner may determine it necessary to coordinate a subsequent consultation to discuss these test results and the Practitioner reserves the right to charge for the consultation.

7. My Health Record: By default, all medical and allied health correspondence generated by your specialist will be uploaded to My Health Record unless you opt out.
8. Definitions: In this document:
   1. Clinic means Ohanse Pty Ltd (ACN 100 416 341) as trustee for the Cap Service Trust trading with reference to the business name “Migynae” which carries on the business of providing services to Practitioners to enable each of them to carry out their respective medical practice; and
   2. Practitioner means the individual medical practitioner who utilises our services in the carrying on of their medical practice and that practitioner who has been engaged by you in the provision of medical services.