Patient Information

Thank you for choosing us as your care provider.

On the day of your appointment, please arrive 10-minutes early to ensure we have enough time to prepare any outstanding paperwork.

We are mindful that your time is valuable and would like to avoid keeping you waiting. However, occasionally a patient may present that requires a little extra time spent on them, which may cause unforeseeable scheduling delays beyond our control. Where possible, we will advise you if we are running late. We apologise in advance if you are kept waiting.

Your First Appointment

During your first appointment, a thorough medical and diagnostic work-up may be required. If you have completed any tests (blood test results, MRI within 6-months, X-Ray, CT scan, etc), please email these to our administration team prior to your appointment date so that MIGYNAE can thoroughly review them prior to your appointment.

If you are coming in for a fertility consultation, we encourage you to attend with your partner (where applicable), and in such a case, both you and your partner need to be listed on the referral as per Medicare requirements.

Online Registration

Before scheduling your appointment with MIGYNAE, we kindly ask you to complete our Online Patient Registration Form. This ensures we have all the necessary information to provide you with the best possible care and streamline your visit.

As part of the registration process, you will need to:

Upload a referral from your GP or specialist.
Provide your Medicare details and basic demographic information.
List any current medications and known allergies.
Share details of any relevant tests or scans (e.g., ultrasounds, X-rays, MRIs, or blood tests) and their dates.

Once your registration is complete, our team will contact you to confirm your appointment date and time.

What to Bring

A current referral from your GP or Specialist
Medicare, DVA cards
Your Private Health Insurance details
Any tests or scans, including blood tests, ultrasounds, X-rays, MRIs or CTs you have had done
A list of all medications you are on (including prescription, vitamins, supplement or herbal medicines)
Any relevant correspondence from other specialists who may be involved in your care
List of any known allergies
A list of any questions you may wish to ask so you don’t forget on the day

You are welcome to bring a support person to your appointment if you wish to do so.

What to Expect After Registration

Appointment Confirmation
You will receive a confirmation letter outlining the appointment details, including the date, time, location, and consultation mode (face-to-face or Telehealth).

Mode of Consultation

Face-to-Face (F2F): Please arrive at the designated clinic location.
Telehealth (Video): A Zoom link will be emailed to you prior to the appointment.
Telephone: only possible for review appointments

Health & Safety Notice

If you are unwell or have been recently exposed to someone with symptoms of illness (e.g., fever, cough, runny nose), please do not attend your appointment in person. We will assist you in rescheduling or arranging a Telehealth consultation, if appropriate. No cancellation fees apply in these circumstances.

Telehealth Consults

We are pleased to offer telehealth consultations to our patients via video or phone. Please note the following:

Initial Consultations: Medicare rebates are available for initial consultations conducted via video. However, Medicare does not permit specialists to conduct initial consultations via phone, meaning these must be paid entirely out-of-pocket. International or overseas patients are not eligible for Medicare rebates and will need to pay the full consultation fee out-of-pocket and refer to any insurance that they hold.
Subsequent Consultations: Follow-up consultations can be conducted via video or phone. Medicare rebates can apply to Australian patients for both modes, but international patients are not eligible and will need to refer to any insurance they hold.

If you have booked a telehealth consultation with our team, we will send you details on how to connect closer to your appointment date. If you do not receive these, please call our clinic for assistance.

Fees

We are a private clinic and charge private-practice fees. MIGYNAE does not offer financial concessions or discounts for pensioners or concession card holders.

In-Person Consultations:
Full payment is required on the day of your appointment. Once payment is made, we will lodge your claim with Medicare, and your rebate will usually be deposited into your nominated bank account within two working days.
Telehealth Consultations:
Full upfront payment is required for all telehealth consultations. You may choose to pay at the time of booking or when we contact you approximately one week before your appointment to arrange payment.
Private Health Insurance:
For Australian patients, private health insurance does not cover outpatient consultation costs.
For international patients with overseas health insurance, coverage for outpatient consultations may vary. Please check with your insurer directly to confirm whether you are eligible for reimbursement of consultation fees.

For any questions about fees or payment methods, please contact our team directly.

Cancellation Policy

MIGYNAE Cancellation Policy

To provide timely and efficient care to all our patients, we have established the following cancellation policy.

1. Appointment Booking:

Appointments can be booked via email, in person, or via telephone. Upon registration, patients are required to provide their first name, surname, date of birth, and mobile number. A registration link will be sent via SMS for patients to upload their referral and complete their demographic details.

2. Cancellation Notice:

We kindly request a minimum of 72 hours’ notice for the cancellation of any appointment. This allows us to manage our schedule and accommodate other patients who may need urgent care.

3. Cancellation Fees:

No-Show: If a patient fails to show up for a confirmed appointment without any notice, the full fee for the consultation will be charged.

Late Cancellation: If a cancellation is made less than 72 hours before the scheduled appointment and there are no mitigating circumstances, the full fee will be charged. However, this fee will be credited towards the next consultation.

Mitigating Circumstances: In cases of emergencies or acute ill health, we may waive the cancellation fee. Alternatively, the appointment can be converted to a telehealth session.

4. Rescheduling Appointments:

Patients may reschedule their appointments for the next available slot. Please note that the preferred doctor may not always be available for the rescheduled appointment.

5. Notification of Cancellation or Rescheduling:

Cancellations or rescheduling requests can be made via phone, email, or by replying to the appointment reminder text or email.

6. Refund Policy:

For in-person appointments, we do not require prepayment, and as such, there is no refund policy for appointment cancellations.

For televideo appointments, prepayment is required.

Cancellations with at least 72 hours’ notice: The payment will be refunded in full.
Late cancellations (less than 72 hours’ notice): The payment will be retained, but it can be credited toward a future consultation, as outlined in our cancellation fee policy.
No-shows: The full fee will be retained, as specified in our cancellation fees.

Please refer to our separate document for our surgery refund policy.

7. Communication of Policy:

This cancellation policy is communicated to our patients through our website and in the appointment confirmation emails, with a link back to the policy on our website.

8. Legal Compliance:

We reserve the right to charge cancellation fees as outlined in this policy. Patients will be informed of this policy, ensuring compliance with relevant regulations.

Post-Operative Appointment

If you undergo surgery, the necessary post-operative appointments will be scheduled. These are important appointments to monitor your recovery progress and avoid complications.

Expertise

Diagnostic & Surgical

Clinic Information